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| To solve a technical issue, please
call 562-908-6814 ext.4 or address the issue by e-mail to service@trans2000.com.
If you believe the product is defected or needs to be serviced,
follow the procedure in below to abtain a RMA number: |
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To obtain
a RMA number, you must fill out a RMA
REQUEST FORM and fax the request to our RMA Department with
following information:
- Company name
- Name of contact
- Model number of the item to be returned
- Serial number with corresponding
invoice number
- Reason for return (Description of
defect)
- Example: "Video card has no external
output" or "LCD has the back-light on but no screen," etc.
Incomplete information such as "The unit does not work"
is not acceptable.
- Request received before 4:00p.m.
(PST) will be replied by fax with a RMA number on the same
business day
- Fax the request to 562-908-6819
To determine whether the product is under our Limited Warranty,
please check our warranty section
for detail. |
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